Purpose of the Role

It is the responsibility of the Training Specialist to create, implement and manage the ARC retail training strategy that builds the company brand and caters for all stakeholders including Beauty Consultants, Customers, Sales, Marketing, and Brands.

Duties & Responsibilities    

1. Strategic Training Implementation
   

• Development and implementation of effective training strategies, including digital, which enhance the Company’s ability to deliver high quality knowledge and excellent customer service.
• Ensure the training plan is aligned with the company sales and marketing strategy. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders
• Ensure the training strategy enables and supports the Company to achieve the annual set budget.
• Ensure the development of focused, disciplined, loyal Beauty Consultants with customer service as a key pillar, and develop a team who maintains a consistently high level of service.
• Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
• Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth.
• Organise and execute well planned workshops and monitor the effectiveness on an on-going basis to drive sales.
• Take responsibility for the Training budget as provided by the National Operations Manager.
• Oversee the store tools of the trade regarding customer service i.e. Tablets/VR tools.
• Co-ordinate new store staff onboarding of 2/3 days.
• Co-ordinate all brand training for new staff.
• Co-ordinate compliance training for staff.
• Arrange refresher brand training per store/personal needs as well as for all stores for all new brands
• Manage ongoing brand training at key times in the year per an agreed schedule with the brands - whether it be per store or per brand all stores and ahead of peak trade
• Co-ordinate and execute brand incentive training – launch and tracking
• Manage commission – communication of monthly brand targets and reconciliation of payments.

2. Communication and Mentoring

• Show the ability to mentor and train digitally and “in store” by demonstrating and transferring product and sales skills to your team.
• Motivate and inspire store teams through leading by example.
• Foster a respectful and productive work environment which leads to teamwork and creates a passion for the Company.
• Ability to convey information simply and clearly too all stakeholders in a way that helps people to deliver higher results.
• Ability to produce concise, accessible written material in the form of presentations, feedback reports, training calendars and other reporting requirements.
• Derive and set knowledge assessments to ensure a minimum pass rates.
• Ability to adjust communication style accordingly to recipient’s needs.

3. Administration and Reporting

• Monthly monitoring of by door performance, understanding of brand splits in order to identify growth opportunities and manage challenges.
• Establish and maintain an effective working relationship with all levels of retailer store management.
• Ensure that all training events and workshops are executed at a high standard with quantitative feedback to management.
• Show initiative in analysing and improving business processes.
• Plan and conduct trade visits with National Operations Manager to ensure a clear understanding of sales, customer and team.

4. Teamwork

• Team player with a self-motivated attitude that delivers results.
• Ability to develop positive working relationships with all stakeholders.
• Ability to ensure deadlines are prioritized and met.
• Ensure compliance to all policies, procedures & values in the business.
• Display a proactive and persistent approach in all aspects of your role.

COMPETENCIES

• Presenting and communicating information
• Writing and Reporting
• Persuading and Influencing
• Deciding and initiating action
• Relating and networking
• Planning and organising
• Delivering results and meeting customer expectations
• Learning and researching
• Adhering to principles and values

Minimum Requirements

• Matric
• Strong formal knowledge on cosmetics, brands, training
• Retail experience in Beauty is essential
• Must have experience as a Make-Up Artist
• Valid driver’s license and own car – willing to travel nationally (Cape Town and KZN) and internationally as required.
• Strong verbal, written and presentation communication skills
• Excellent interpersonal and relationship building skills
• 3 years relevant experience
• Working knowledge of MS Office/Excel/PowerPoint
• Must have own vehicle
• Must be willing to travel locally and internationally
• Training related qualification or similar qualification is advantageous